support the Customer Solutions Team (CST) in Atlanta, USA.
Tasks:
- Design and create new methods, tools and ideas to further enhance Lufthansa Cargo’s after sales support for handling irregularities
- Apply planning and analytical skills to support business and process improvement projects
- Draw conclusions from evaluations and present results to managers in charge for better decision-making/ process development
- Prepare customer and station profile reports and assist in the analysis of LCAG’s service market performance
- Lead own projects to optimize internal work processes
- Support the CST in day-to-day activities and special projects
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